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Frequently asked questions

How do I subscribe to Add-ons?2020-08-31T14:56:53+00:00

Please login to RunSensible, click on the ‘Upgrade’ button in the top menu bar. Choose the plan you like, click on the upgrade button and follow the instructions. For more details, please refer to the article. 

How long is the Trial and how it works?2020-08-31T14:56:53+00:00

All plans have a 60 days free trial period. Starting a trial period does not require a card. Once you’ve started the trial period, the Billing & Subscriptions page will display the trial expiration date. If you want to continue using the service after finishing the trial, activate the subscription by clicking on the ‘Upgrade button. 

How do I activate the subscription?2020-08-31T14:56:53+00:00

Upon starting a trial, you can either upgrade the subscription immediately or after the end of the trial period. During the subscription activation, you will be asked to provide your payment card details. 

What form of payment is accepted?2020-08-31T14:56:53+00:00

We accept creditdebit cards and Paypal. Currently, we only accept Visa, MasterCard, Maestro, Discover, and JCB cards. Users from the USA, Canada, and Japan can use American Express (Amex) cards. 

If you do not have a card, you may pay by wire bank transfers. However, we only accept wire bank transfer for six months or annual subscriptions. Please note that all bank fees must be paid by the sender. If you would like to pay by a bank transfer, please contact the support team and we will send you the proforma invoice. 

Can I try different plans during my trial?2020-08-31T14:56:53+00:00

Users can easily upgrade and downgrade between plans. Simply click on your profile in the upper right corner of  your screen. When downgrading, excess funds will remain as credit. Switching between plans can be done at any time in the billing cycle. 

Can my co-workers join my free trial?2020-08-31T14:56:53+00:00

Yes, you can invite as many people as you want to join your RunSensible trial. Simply click on your profile in the top right corner of your screen, click on settings and then click on User Management and select “Add user”. 

Will my data be safe?2020-08-31T14:56:53+00:00

Protecting your business data is one of our highest priorities. Learn more about our security standards. 

How can I contact customer support?2020-08-31T14:56:54+00:00

Our friendly support team is ready to help.  

How can I cancel my subscription?2020-08-31T14:56:54+00:00

For your convenience, your subscription will be automatically renewed at the end of the billing period. You can easily cancel your subscription at any time. 

Follow these easy steps to cancel a subscription: 

  1. Login to the RunSensible with the account owner email and password. 
  2. Go to Settings and then to Billing & Subscriptions section.
  3. Click the Cancel my Subscription button. 

Any remaining balance will be converted to a credit, which can be used to pay for future subscriptions.